Privacy Policy

Overview

Borotho-Etsane Therapy & Coaching ("I", "me", "my practice") respects your privacy. This policy covers the website you're currently on — it does not cover the confidentiality of what's discussed in a therapy or coaching session, which is governed separately by professional confidentiality standards and is never published, recorded, or shared as part of this website.

Information This Website Collects

This site collects information only when you choose to provide it, through the following:

• Contact form: if you fill in the "Not ready to book?" form, your name, email address, phone number (optional), and message are collected.
• "Book a session" buttons: these open a WhatsApp conversation with the practice's business number. No information is collected by this website itself — you're taken directly to WhatsApp, where WhatsApp/Meta's own privacy policy applies.
• Digital guide purchases: these are handled entirely by Payhip, a third-party platform. This site does not process or store your payment details — Payhip's own privacy policy governs that transaction.

How This Information Is Used

Contact form submissions are used solely to respond to your enquiry — to get in touch about booking a session, answer a question, or follow up as requested. Your details are never sold, rented, or shared with third parties for marketing purposes.

Third-Party Services

This website relies on a small number of external services to function:

• Formspree — processes and delivers contact form submissions by email.
• WhatsApp (Meta) — used for booking conversations.
• Payhip — processes digital guide purchases and payment.
• Meta (Facebook) Pixel — measures ad performance across this website.

Each of these operates under its own privacy policy, which governs any data you share directly with them.

Cookies & Tracking

This website uses the Meta (Facebook) Pixel, a small piece of code that helps measure how effective advertising is by tracking actions like page visits. This may set cookies in your browser and share some data about your visit with Meta. It does not collect your name, contact details, or anything you type into the contact form. You can control this through your browser's cookie settings or ad preferences on Facebook/Instagram. Meta's own privacy policy governs how it handles this data.

Data Retention

Contact form submissions are kept only as long as needed to respond to your enquiry, unless you go on to become a client, in which case standard record-keeping practices for therapy and coaching apply.

Your Rights

You can ask, at any time, what information has been collected about you through this website, and request that it be corrected or deleted. To do so, get in touch using the details below.

Children's Privacy

This website is not directed at children, and the contact form is not intended for use by anyone under 18 without a parent or guardian's involvement.

Changes to This Policy

This policy may be updated occasionally as the website changes. The "last updated" date at the top of this page will always reflect the most recent version.

Contact

Questions about this policy or your information can be sent to pborotho.vision23@gmail.com.